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Column: Spending our lives (and possibly our deaths) on hold

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“Please hold for the next available operator/clerk/account-administrator/technician/helpfulpersonwhoknowseverythingbuttellsnothing.”

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Life on hold, that’s what we’re living now. As if being placed on temporary leave from our lives by a nonhuman recording isn’t bad enough, then another synthetic being comes on and says: “This call will be recorded for educational/administrative/otherreasonsregaradinglawsuit purposes.”

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