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Perham Health recognized by Minnesota Hospital Association andStratis Health for developing a culture of excellence

Perham Health has been recognized by the Minnesota Hospital Association (MHA) and Stratis Health for participating in the statewide culture of excellence program. Hospitals and health systems that excel across national patient safety and quality measurements demonstrate a culture that expects and strongly supports excellence in patient safety, quality and patient experience.

To earn this recognition, Perham Health participated in a yearlong culture of excellence development cohort offered by MHA and Stratis Health. Chief Executive Officer Chuck Hofius, Mary Mayer, Quality Improvement Director, and Jill Carlson, Patient and Family-Centered Care Director convened a staff team to address four areas of organizational culture: creating or updating standards of behavior, developing a peer recognition program, incorporating service recovery plans and engaging in leadership development.

By addressing these four areas, Perham Health led improvements in quality and safety of patient care, improved efficiency, better patient care experiences as reported by patients, and increased employee engagement.

As a pioneer in the patient and family-centered care movement, Perham Health was asked to mentor other hospitals participating in the statewide excellence program in their journeys to fully incorporate patient and family-centered care into their systems. In addition, Perham Health has employee and patient participation on the statewide MHA patient and family-centered care advisory council.

"A key component of our statewide journey of continuous quality and safety improvement are our people — the teams, staff and leaders who build meaningful connections with the patients and families we serve," said Dr. Rahul Koranne, MHA's chief medical officer. "Working in partnership, care team members from Perham Health and hospitals and health systems across the state are improving health outcomes for our patients, families and communities."

"I am very proud of our team for taking on this voluntary program to help us excel further in quality, patient safety and patient satisfaction," stated Hofius. "Our outcomes were already high and this has helped us become a statewide leader."